1. Agreement to Terms
By accessing our website or using our services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.
These terms constitute a legally binding agreement. Please read them carefully and contact us if you have any questions before using our services.
2. Our Services
IT Support Services
- Managed IT support and maintenance
- Network monitoring and management
- Help desk and technical support
- System administration and updates
- Backup and disaster recovery
Cybersecurity Services
- Security assessments and audits
- Threat monitoring and response
- Security awareness training
- Compliance support (Cyber Essentials, ISO 27001)
- Incident response and forensics
Business Automation
- Process automation and workflow design
- Microsoft Power Platform implementation
- Document management systems
- AI tools integration
- Custom software solutions
3. Your Responsibilities
Information Accuracy
Provide accurate, complete, and up-to-date information about your systems, requirements, and business needs.
Security Compliance
Follow our security recommendations and maintain good cybersecurity practices as advised by our team.
Timely Payment
Pay all fees and charges according to the agreed payment terms and schedule.
Reasonable Access
Provide reasonable access to your systems and premises as required for service delivery.
Prohibited Activities
Do not use our services for illegal activities, to harm others, or to violate any applicable laws or regulations.
4. Payment Terms
Fees and Billing
- Monthly service fees are billed in advance.
- Project work is billed according to agreed milestones.
- Additional services may incur extra charges.
- All prices are exclusive of VAT unless stated otherwise.
Payment Schedule
Payment is due within 30 days of invoice. Direct debit is preferred for monthly services. Late payment charges may apply.
Overdue Accounts
Services may be suspended for non-payment. Recovery costs may be charged. Interest may be charged at 8% above the Bank of England base rate.
5. Service Levels
Standard Terms
- Critical: 15 minutes
- High: 2 hours
- Medium: 4 hours
- Low: next business day
Availability
- Network uptime: 99.9%
- Support hours: 8am–6pm
- Emergency support: 24/7
- Planned maintenance: notified
Quality Standards
- ISO 27001 compliant
- Cyber Essentials certified
- Regular service reviews
- Continuous improvement
6. Limitation of Liability
This section limits our liability in certain circumstances. We do not exclude liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any matter for which it would be illegal to exclude liability.
Our total liability is limited to the total fees paid by you in the 12 months preceding the claim. We are not liable for indirect, consequential or special damages, or for loss of profits, data or business opportunities.
7. Termination
By You
- 30 days’ written notice for ongoing services.
- Immediate termination for cause.
- Outstanding fees remain payable.
- Data return within 30 days.
By Us
- 30 days’ notice for convenience.
- Immediate termination for breach.
- Non-payment after 30 days.
- Refund of prepaid unused services.
8. Confidentiality
We understand that we may have access to sensitive business information and are committed to maintaining strict confidentiality. We will keep client information confidential, use it only for service delivery, implement appropriate security measures and train staff on confidentiality requirements.
Exceptions include information already in the public domain, disclosure required by law or court order, your written consent, or disclosure to protect our legitimate interests.
9. Governing Law
These terms are subject to applicable UK law.
10. Questions About These Terms?
If you have questions about these terms, contact us at info@clipeumit.com or call 0333 996 4264. Return to all policies.