Fully managed, co-managed or somewhere in between
Some businesses want us to run everything. Others have a capable internal team that needs extra depth. We shape the service around how you already work.
3 ways to work with us
Most customers start fully managed. Businesses with their own IT team usually choose co-managed.
| Service | Fully managedWe run your IT and security end to end | Co-managedWe work alongside your internal team | Projects and consultancySpecific pieces of work, when you need them |
|---|---|---|---|
| Helpdesk for your staff | Optional | – | |
| 24/7 monitoring and alerting | Optional | ||
| Patching and maintenance | – | ||
| 24/7 SOC and managed detection and response | Optional | ||
| Access to our senior engineers | |||
| TAM and vCIO strategic reviews | Optional | ||
| Projects and migrations | |||
| Your internal team stays in control | – |
Swipe the table sideways to compare all 3 options.
Co-managed works when it's genuinely shared
The best co-managed relationships have clear lines. We agree who owns what, share one ticketing view, and give your team access to our tooling, our SOC and our senior engineers.
Your people stay focused on the projects only they can do. We take the monitoring, patching, out-of-hours cover and security operations that drain their time.
I've been so impressed by the detailed understanding they have about the complexities of our business, and what we need to future proof our operation across Norfolk. Ultimately, we are fit for purpose, agile and adaptive thanks to their careful management.
How we set up a co-managed arrangement
Responsibility map
A simple table of who owns what: helpdesk, patching, security, projects, strategy.
Shared tooling
Your team gets access to our monitoring, ticketing and documentation, so there's one version of the truth.
Escalation
Clear paths for when something is beyond your team, out of hours, or a security incident.
Review
Quarterly, we look at what's working and adjust the split as your team and business change.
Delivery model questions
Can we change model later?
Who owns the tooling and documentation?
What happens if our internal IT person leaves?
Do you do one-off projects for businesses you don't support?
What's included every month
Helpdesk
UK engineers by phone, email and portal, with named people who know your setup.
Monitoring
Servers, devices and cloud services watched around the clock, problems fixed before you notice.
Patching
Security updates tested and applied within 14 days, the Cyber Essentials standard.
Backup checks
Every backup job verified daily and restore-tested regularly.
Microsoft 365
Licences, configuration, security settings and new starters handled for you.
Joiners and leavers
Accounts, devices and access set up on day 1 and removed on the last day.
Reporting
A monthly view of tickets, uptime and security, in plain English.
Reviews
Alignment visits and a quarterly strategic review with your vCIO.
Talk to a person who knows IT, not a script.
Tell us what's frustrating you about your IT or security. We'll give you an honest view of what we'd change, whether or not you work with us.