Terms of Service
These terms govern your use of Clipeum IT's services and website. Please read them carefully as they contain important information about your rights and obligations.
Terms Summary
Our Services
Professional IT support, cybersecurity, and business automation services for UK businesses.
Your Responsibilities
Provide accurate information, follow security guidelines, and pay fees on time.
Our Commitment
Deliver professional services with care, maintain confidentiality, and support your business goals.
1. Agreement to Terms
By accessing our website or using our services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.
Important Notice
These terms constitute a legally binding agreement. Please read them carefully and contact us if you have any questions before using our services.
2. Our Services
IT Support Services
- • Managed IT support and maintenance
- • Network monitoring and management
- • Help desk and technical support
- • System administration and updates
- • Backup and disaster recovery
Cybersecurity Services
- • Security assessments and audits
- • Threat monitoring and response
- • Security awareness training
- • Compliance support (Cyber Essentials, ISO 27001)
- • Incident response and forensics
Business Automation
- • Process automation and workflow design
- • Microsoft Power Platform implementation
- • Document management systems
- • AI tools integration
- • Custom software solutions
3. Your Responsibilities
Information Accuracy
Provide accurate, complete, and up-to-date information about your systems, requirements, and business needs.
Security Compliance
Follow our security recommendations and maintain good cybersecurity practices as advised by our team.
Timely Payment
Pay all fees and charges according to the agreed payment terms and schedule.
Reasonable Access
Provide reasonable access to your systems and premises as required for service delivery.
Prohibited Activities
Do not use our services for illegal activities, to harm others, or to violate any applicable laws or regulations.
4. Payment Terms
Fees and Billing
- • Monthly service fees are billed in advance
- • Project work is billed according to agreed milestones
- • Additional services may incur extra charges
- • All prices are exclusive of VAT unless stated otherwise
Payment Schedule
Standard Terms
- • Payment due within 30 days of invoice
- • Direct debit preferred for monthly services
- • Late payment charges may apply
Overdue Accounts
- • Services may be suspended for non-payment
- • Recovery costs may be charged
- • Interest charged at 8% above Bank of England base rate
5. Service Levels
Response Times
- Critical: 15 minutes
- High: 2 hours
- Medium: 4 hours
- Low: Next business day
Availability
- Network uptime: 99.9%
- Support hours: 8am-6pm
- Emergency: 24/7
- Planned maintenance: Notified
Quality Standards
- ISO 27001 compliant
- Cyber Essentials certified
- Regular service reviews
- Continuous improvement
6. Limitation of Liability
Important Legal Notice
Please read this section carefully as it limits our liability in certain circumstances.
We Do Not Exclude Liability For:
- • Death or personal injury caused by our negligence
- • Fraud or fraudulent misrepresentation
- • Any matter for which it would be illegal to exclude liability
Our Total Liability is Limited To:
- • The total fees paid by you in the 12 months preceding the claim
- • We are not liable for indirect, consequential, or special damages
- • We are not liable for loss of profits, data, or business opportunities
7. Termination
By You
- • 30 days written notice for ongoing services
- • Immediate termination for cause
- • Outstanding fees remain payable
- • Data return within 30 days
By Us
- • 30 days notice for convenience
- • Immediate termination for breach
- • Non-payment after 30 days
- • Refund of prepaid unused services
8. Confidentiality
Your Information is Safe
We understand that we may have access to sensitive business information. We are committed to maintaining strict confidentiality.
We Will:
- • Keep all client information confidential
- • Use information only for service delivery
- • Implement appropriate security measures
- • Train staff on confidentiality requirements
Exceptions:
- • Information already in public domain
- • Required by law or court order
- • With your written consent
- • To protect our legitimate interests
9. Governing Law
UK Law Applies
These terms are governed by English law and any disputes will be subject to the exclusive jurisdiction of the English courts.
Dispute Resolution
We prefer to resolve disputes through direct discussion. If this is not possible, we may use mediation or arbitration before resorting to court proceedings.
10. Questions About These Terms?
Get in Touch
If you have any questions about these Terms of Service, please contact us. We're here to help clarify any points.
Legal Enquiries
info@clipeumit.com
0333 996 4264
General Support
info@clipeumit.com
Monday - Friday, 8am - 6pm