Privacy Policy
At Clipeum IT, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and protect your data in compliance with UK GDPR.
Privacy at a Glance
What We Collect
Contact details, service preferences, and technical data to provide our IT services.
How We Use It
To deliver IT support, improve our services, and communicate with you about your account.
Your Rights
Access, correct, delete, or port your data. Object to processing or withdraw consent anytime.
1. Who We Are
Clipeum IT Limited is a UK-based IT services company providing managed IT support, cybersecurity, and business automation solutions.
Fourth Floor, Unit 5b The Parklands
Bolton, BL6 4SD
United Kingdom
2. Information We Collect
Personal Information
- • Contact Details: Name, email address, phone number, business address
- • Business Information: Company name, job title, industry sector
- • Account Information: Login credentials, service preferences, billing details
- • Communication Records: Support tickets, emails, call logs, meeting notes
Technical Information
- • System Data: Network configurations, device inventories, software licenses
- • Performance Metrics: System uptime, security logs, backup status
- • Website Usage: IP addresses, browser type, pages visited, session duration
- • Cookies: As detailed in our Cookie Policy
3. How We Use Your Information
Service Delivery (Contractual Basis)
- • Providing managed IT support and cybersecurity services
- • Monitoring and maintaining your IT infrastructure
- • Responding to support requests and technical issues
- • Processing payments and managing your account
Legitimate Business Interests
- • Improving our services and developing new solutions
- • Analysing system performance and security threats
- • Conducting business development and marketing activities
- • Ensuring network security and preventing fraud
Legal Compliance
- • Meeting regulatory requirements and industry standards
- • Responding to legal requests and court orders
- • Maintaining records for audit and compliance purposes
With Your Consent
- • Sending marketing communications and newsletters
- • Using analytics and marketing cookies
- • Sharing testimonials and case studies
4. When We Share Your Information
We do not sell your personal information. We may share your data in the following circumstances:
- • Service Partners: Trusted third-party providers who help deliver our services (cloud providers, software vendors)
- • Professional Advisors: Lawyers, accountants, and consultants bound by confidentiality
- • Legal Requirements: When required by law, court order, or regulatory authority
- • Business Transfers: In the event of a merger, acquisition, or sale of assets
- • Emergency Situations: To protect the safety and security of our clients and systems
5. How We Protect Your Information
Enterprise-Grade Security
As a cybersecurity specialist, we implement the same high-level security measures for your data that we recommend to our clients.
Technical Measures
- • End-to-end encryption in transit and at rest
- • Multi-factor authentication
- • Regular security audits and penetration testing
- • Secure backup and disaster recovery
Organisational Measures
- • Staff security training and background checks
- • Access controls and need-to-know basis
- • Incident response procedures
- • Regular compliance assessments
6. Your Data Protection Rights
Right to Access
Request a copy of the personal data we hold about you
Right to Rectification
Correct any inaccurate or incomplete information
Right to Erasure
Request deletion of your personal data in certain circumstances
Right to Portability
Receive your data in a structured, machine-readable format
Right to Object
Object to processing based on legitimate interests or direct marketing
Right to Restrict
Limit how we process your data in certain situations
How to Exercise Your Rights
To exercise any of these rights, please contact us using the details below. We will respond within one month of receiving your request.
7. How Long We Keep Your Information
Active Clients
We retain your data for as long as you remain our client and for up to 7 years after the relationship ends for legal and business purposes.
Marketing Contacts
We keep marketing data until you unsubscribe or for up to 3 years of inactivity.
Technical Logs
System logs and security data are typically retained for 12 months unless required for ongoing investigations.
8. International Data Transfers
We primarily process data within the UK. When we use international service providers, we ensure appropriate safeguards are in place:
- • Adequacy decisions by the UK government
- • Standard Contractual Clauses approved by the ICO
- • Binding Corporate Rules for multinational providers
- • Certification schemes and codes of conduct
9. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by:
- • Posting the updated policy on our website
- • Sending an email notification to active clients
- • Displaying a prominent notice on our website
The "Last Updated" date at the top of this policy indicates when the most recent changes were made.
10. Contact Us
Questions About Your Privacy?
If you have any questions about this privacy policy or how we handle your personal information, please don't hesitate to contact us.
Data Protection Officer
Regulatory Authority
Information Commissioner's Office (ICO)
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Tel: 0303 123 1113