Hybrid and Co-Managed IT Support Delivery Model
Fully outsourced or fully internal IT functions are an outdated practice that doesn’t address the dynamic demands of modern-day businesses. The customised, scalable, and flexible approaches embedded in hybrid delivery models adapt to your needs to ensure business continuity.
The either/or tension between in-house and outsourced IT management is a battle between control, cost savings, and access to specialised experts. Internal IT teams offer in-depth knowledge, on-site business integration, and hands-on supervision, while outsourced services are less expensive and flexible.
A hybrid delivery model, which incorporates co-managed IT support, hits the strategic sweet spot as it combines the best of both IT support solutions. In this article, we explore this approach and its benefits.
90%
Of organisations will use hybrid cloud
By the end of 2027
92%
Will integrate multi-cloud strategies
To maximise service provider benefits
100%
Flexibility and scalability
With hybrid delivery models
Why One-Size-Fits-All IT Support Models Fail
One-size-fits-all IT support models fail because they don’t consider the unique needs, workflows, and risks of individual businesses. Most react to rather than prevent IT issues, such as data breaches, and deploy rigid or outdated measures to try and combat threats.
According to recent surveys, hybrid IT support (a mix between in-house and outsourced IT management) is becoming increasingly popular as it addresses the gaps in more traditional approaches. A hybrid delivery model is flexible and scalable, so it adapts to the needs of and grows with your business.
Industry experts predict 90% of organisations will revert to hybrid cloud solutions by the end of 2027. In line with this, it’s expected that 92% of businesses will integrate multi-cloud strategies to maximise benefits from multiple service providers.
Keep on reading to learn how hybrid delivery models work and what co-managed IT support can do for your business.
What a Hybrid Model Looks Like in Practice
A hybrid delivery model stands on two legs: co-managed IT and a hybrid cloud. The first is a workforce blend between your in-house IT team and external managed service providers (MSPs), such as Clipeum. A hybrid cloud is an infrastructure blend where data is managed and distributed between on-premises data centres and cloud environments.
Co-managed IT is a collaborative partnership between your in-house team and external specialists to maximise your IT functions and solutions. Although IT responsibilities can be divided between your in-house and outsourced functions, you retain a fluidity that shapes responses and solutions around specific needs and problems.
Supporting Internal Teams without Replacing Them
The emphasis with a hybrid delivery model is on support and efficiency, not on replacement. It’s a collaboration that helps to optimise business resilience and continuity.
For example, Clipeum functions as an extension of your existing IT team. This allows your valuable internal IT professionals—who know your business best—to concentrate on high-value, strategic projects (like digital transformation) while offloading the time-consuming tasks of patching, ticketing, and 24/7 monitoring to our specialised team.
This approach benefits your business on multiple levels.
Flexibility, Scalability, and Resilience
A hybrid delivery model is flexible because it combines different solutions to cover all your business bases and needs. It gives you the option to decide which solutions work best for specific operations and automations
Scalability makes it possible to quickly and seamlessly allocate IT resources where you need them. That means your business can handle changes and demands without sacrificing performance or cyber security.
It also makes your business more resilient, as it expands the capacity to anticipate and respond to changes and threats. Combined, these ultimately drive efficiency.
How Clipeum’s Hybrid Model Works
Need sudden coverage for a major software rollout? Our team can plug in instantly. Need specialised expertise for a short-term cloud migration? We provide the expertise for everything from 24/7 network monitoring and response to business automation services that work for you.
When partnering with us, you can count on local, UK-based engineers, rapid response times, and proactive services that deliver scalable solutions.